Frequently Asked Questions
Q: Can I buy some for myself use?
A: Sorry! To protect the interest of our fashion retailers, we only provide wholesale service at the moment.
Q: Can I get the products right on the spot or need to wait for your arrangement of products?
A: If the stocks are on hand, buyers can get them right on the spot. Otherwise, buyers will need to wait for product arrangement and delivery of about 2 weeks.
Q: I am very interested in your products and would like to know if there are any differences between the pictures and the real objects.
A: For the foreign trade products, besides a little bit chromatic difference, the real objects are the same as the picture.
Q: Can I know the delivery fee before I place an order?
A: The delivery fee is calculated based on the weight of your ordered goods. Once you place an order, you will be given an invoice with the stock and delivery fee information.
Q: Your magazine products can be seen somewhere else over the Internet, are they the same? Are the real objects the same as the pictures?
A: Lots of factories in China are producing clothes based on these magazine pictures. Therefore, the real objects may not be 100% exactly the same as the pictures, especially the colors. The one we
are cooperating now is the best of all the factories producing magazine clothing.
Q: What does free size mean?
A: Free sizes are similar to adult M size.
Q: What if the products sold out after I order the products?
A: Once you place an order, you will be given an invoice with stock information about your ordered products.
Q: Can I see the real products before I order?
A: Yes, but only for on-hand foreign trade products that are in our showroom.
After-sale Services
1. Applicable for refund:
1.1 Deliver wrong products: Products are different in colors and styles from what you ordered
1.2 Products with prominent quality problems
1.3 Returning deadline: Malaysia buyers please return within 7 days / Overseas buyers please return within 2 week. Overdue returns will not be processed??
Amount of the problematic items will be refunded and we will bear 50% delivery fee for the returns.
2. Not applicable for product returns:
2.1 We do not accept subjective reasons for returns: (Not good looking, changing mind, do not like the color, color difference, not comfortable to wear, not as pretty as expected, too transparent,
too large or too small...)
2.2 Products that are unpacked, washed and worn
2.3 Damage due to not able to be stretched.
Sincere Fashion Wholesale, mainly provide high level foreign trade clothing, top magazine styles. To protect the interest of fashion retailers, we have the min. order requirement set as
following
Min. Requirement for Wholesale Order: 12 pcs per order and 2 pcs per each design.
Order Process (Delivery fee paid by buyers)
1) you can email or fax us the product code, colors. We will process your order as soon as possible.
2) Once you have placed an order, we will check the stock for your order first and then you will be given an invoice with stock and payment information.
3) Once we receive your payment, we will arrange your goods and deliver to your delivery address immediately
4) Delivery fee will be shown on the invoice given to you.
Please contact us if you have any questions, we are happy to help!
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