SMS ConneXion Software

"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a SATISFIED CUSTOMER". We Care ensures that your business has more satisfied customers. Our promise is to delight customers by reducing customer response time.

The system allows an operator or a customer to lodge complaints and assign them to the concerned departments. It also allows you to define an escalation matrix to automatically assign tickets to a skilled or managerial personnel.

 We Care - Delighting Customers
We Care is a web based system that serves as a complaint management system or a support ticketing system. It is integrated with various communication mediums like Email, SMS, IM (Instant Messaging) & RSS. Managing a complaint flow within a specified TAT (Turn Around Time) was never made simpler.

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Our complete range of SMS solutions include bulk SMS or push SMS, short codes, medium codes, long codes or pull SMS and interactive SMS.

Realise an increase in revenue by incorporating mobile commerce into traditional transactional systems.  From providing notifications or alerts of transactions to initiating business transactions over SMS, our solutions can make your systems available to your wireless customers instantly.

Empower your mobile workforce with information anywhere, anytime. Sales reporting, notifying employees of change in shift timings, corporate information access are some of the processes that can be accessed over SMS. Mobilising your workforce improves employee performance and facilitates real-time reporting.

Our mobile marketing solutions enable you to acquire new customers, promote your brand & products, engage your customers in a cost-effective manner. With over 288 million mobile phone users in India (Source: COAI Mar 09) our mobile marketing solutions provide the widest reach over any other marketing medium.