Contact Center Software-Unified Communications for the Contact Center Architecture

Aspect? Unified IP and PerformanceEdge? were built specifically to address the needs of IT by taking advantage of technology standards like session initiation protocol (SIP), XML and JDBC; virtualization technologies like VMware; and well-known development environments like SOAP SDKs. Integrations into standard IT management environments like LDAP/active directory and WMI provide multiple deployment options such as premise-based or software as a service (SaaS) all while delivering highly scaleable and reliable performance.

Aspect's software-powered UC applications are delivered on a Microsoft .Net Web services platform that consolidates all customer contact and workforce optimization capabilities for the contact center into a single, IT-ready standards-based software solution.  These directly address the challenges and expense associated with the previous generation of proprietary, siloed and hardware-intensive computer telephony integration (CTI) architectures by:

*Assessing the Value of A Unified, All-In-One, IT-Ready Contact Center Solution, 2008

Our platform architecture recognizes and leverages the investments you have made in your existing networks, and can help you*:

Aspect's all-in-one, IT-ready unified communications for the contact center applications are built keeping in mind the challenges that IT organizations like yours face. They eliminate IT complexity by reducing the number of integrations necessary across applications, removing system fragility caused by proprietary equipment, and consolidating redundant servers and software while reducing the additional connections these systems require.

Leverage investments in existing networks and technologies