software - Mettle CM

Mettle CM logs the Call Data Record (CRD) of every single call to a database. This provides Mettle CM the capability to provide you a business intelligence system (beyond mere reports). This helps you analyse right from agent performance to trend forecasting. This facility comes part of the pack with Mettle CM. Custom reports can be provided on order.

Mettle CM can take PRI/E1 lines or VoIP trunks through appropriate adapters.It depends on open standards codecs and can be combined with the VoIP devices available in the market avoiding vendor lock-ins.

Mettle CM runs on PC architecture on custom-built Linux operating system. This ensures scalability and high availability at affordable cost. Expanding a Mettle CM call center doesn't mean scrapping the hardware investment you already made. Mettle CM can spread across several server to attain the scalability and availability you need.

Mettle CM is a revolutionary Call center engine which supports today's complex call center needs. Mettle CM is highly configurable to tune to your environment and programmable to integrate it to work with the rest of your business systems.

Call centers are getting more and more complex nowadays. Customer demands are complex, regulatory compliance is hard to achieve and business rules are numerous.

Customer demands are complex, regulatory compliance is hard to achieve and business rules are numerous.