software-- CallRex workforce management

Call center managers can simulate schedules using the graphical agent roster. The graphical agent roster view allows you to drag and drop breaks, lunches, and other changes to agent schedules. Surpluses and shortages are displayed by the system for each time period of the day, allowing you to make informed staffing level decisions.

Optimize Schedules and Forecasts for Effective Decision-Making
CallRex Workforce Management software is flexible, leveraging world-class technology to automate the workforce management experience, providing the tools you need to optimize your staff. Utilize accurate, automated scheduling process to decrease your administrative burden and make proactive, informed staffing decisions. The CallRex Workforce Management solution features a simulator scheduling engine that incorporates all types of calls and routing policies to generate optimized staffing schedules and "what-if" scheduling scenarios.

As contact center and business managers know, these tasks are time consuming and complex, and can have a significant impact on business results. Striking a balance between staffing and service levels is the key to productivity and efficiency. For example, scheduling too many agents for a particular shift can push you over budget, while scheduling too few can dramatically reduce service levels and increase call abandonment rates. Optimized forecasts and schedules can result in achieving desired service levels, reducing costs and gaining more time to spend managing and  your team.

Forecast and Simulate Call Center Schedules With CallRex Workforce Management Software
CallRex Workforce Management delivers advanced forecasting and scheduling software at an affordable price.
Until CallRex Workforce Management, tools to forecast and schedule employees have simply been too complex and expensive. Today, workforce management includes forecasting workloads, scheduling employees, and monitoring activity to ensure schedule and forecast accuracy.