Custom Mobile Software

Improve up-selling, cross-selling and cross-over
SFA systems can be designed to recommend up-sell and cross-sell opportunities. In the past, this has been an area of opportunity that has been left to the individual sales person. The up-sell/cross-sell opportunity depended highly upon the knowledge and inspiration of the sales force - and that required time spent off the field in product education and sales motivation, as well as an intimate knowledge of each customer's needs. With an SFA system, management can now identify, control, and track up-sell/cross-sell products. The SFA system can prompt a sales person to recommend products based on a customer's order or order history. The ability to recommend relevant products can bring more value to customers and increase their satisfaction.

Increased sales performance
SFA increases sales performance in several ways. On an individual level, all the information and order procedures can be accessed in the field. This allows individuals to complete orders more quickly and visit more customers in a given day. On a company level this can result in a happier, more productive work force, and a higher level of customer satisfaction.

On-the-go access to the sales process means less time spent by mobile workers on end-of-day data entry. This immediately results in more time for their most important job, which is meeting with customers, serving them and closing sales.

A sales representative in the field retrieves customer information, including previous orders, equipment installed or when the last sales call was made. This is invaluable for discovering unmet needs, spurring sales and serving the customer more effectively.

Every customer is important today; a repeat, loyal customer is precious indeed. It is harder, perhaps, to put a value on a confidant, motivated, happy sales crew. Sales Force Automation, combined with the right, well-designed custom software, can give you both.

How can my custom mobile SFA system pay for itself?

Of course, there is an investment in switching over to a new, streamlined, automated system. The question now becomes..........

SFA allows the sales force to check inventory levels, customer account information, cross-sell opportunities, promotional opportunities, and just about any other vital information from anywhere. With custom software you and ACE, Inc. design together, you define just how much--or how little--information is available to whom.

Once a Field Sales Force Automation System is in place, many of the time-consuming and redundant steps that were once necessary are completely removed. Those steps are, quite literally, in the palm of your salesperson's hand. The result is a faster, more accurate, cost-effective and customer-responsive sales force and, ultimately, customer loyalty.

The primary reason most organizations implement SFA is to reduce or eliminate costly, slow systems that complicate the sales process, frustrate salespeople and invite human error.

It was estimated by leaders in the field that, from 2006 through 2011, the number of mobile salespeople requiring real-time network connections would grow from 40 percent to 80 percent. Additionally, 50 percent of companies surveyed in '06 believed mobile SFA would have a major impact on the way they do business in the next five years.

Going mobile: the case for SFA

Companies that employ handwritten order forms that must be called or faxed in, then flow through a long chain of data entry, sales price point verification, and stock inventory confirmation, all before order pick, pack and delivery, are paying a huge price in efficiency and quality customer service compared to competitors with SFA systems.

The new standard: field sales force automation & mobile data collection
The use of mobile systems is fast becoming the standard for sales-oriented companies that are fulfilling dozens or even thousands of orders daily. Sales force automation helps companies rid themselves of archaic and slow procedures that can waste time and money in an ever-competitive sales environment, regardless of the product or service being sold.

That's the big picture--as big as your imagination--and the benefits are obvious.

We here at ACE Inc. can provide recommendations based on our daily experience in today's marketplace, but it is really your dream of how you would like to manage your business that drives this custom system. Artisan Crew's engineers use their skill and creativity to cut the gears to your design, maximizing the benefits of available technology.

Instead of incurring the cost of processing a large order to a customer already beyond their credit limit, your investment in personal customer service could provide a friendly reminder.

Lost sales because of conflicts in service scheduling could be more easily avoided.

You no longer need to disappoint or lose a customer because of back-orders that are not known until a day or two after taking the customer's order. Your salesperson could, instead, be able to see that inventory is low and offer a similar product on the spot.

3. Package software or custom software; Which one is right for you?

2. What is the difference between custom software solutions and prepackaged software?

1a. The New Standard: Field Sales Force Automation & Mobile Data Collection.
1b. Going Mobile: The Case for SFA (Sales Force Automation)
1c. How Can My Custom Mobile SFA System Pay for Itself?
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1. Custom Mobile Device Software; Sales Force Automation (SFA) Software From ACE Inc.

The software designed to your specifications, for your customer base, by Artisan Crew Engineering can include order processing, customer contact management and accounting history, inventory monitoring and control, order tracking, even sales forecast analysis. It can let you provide your sales force with mobile access to real-time information while it allows you to manage the entire selling process, including post-sale follow-up and support, as well as up-selling opportunities.
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Sales Force Automation puts into the hands of your Field Sales Force the tools they need to effectively compete in today's marketplace. At the same time, it lowers the cost of the fulfillment process while increasing efficiency, accuracy and that most critical factor--Customer Satisfaction.

Our software, custom-created by Artisan Crew Engineering (ACE Inc.), can be tailored to provide your salespersons with precisely the information they need to close sales and facilitate order processing the way you do business.

Using mobile technology, software and the internet, Sales Force Automation (SFA) uses mobile handheld units and software to automate the business tasks of sales.

How is this miracle accomplished?

In these competitive times, you need to make each contact count, hold each customer that you have earned, move fast and lean through every step to fulfillment -- and it would be nice if you could make your entire process a little more "green."

You have great products or provide a desirable service and you need an amazing sales team that provides efficient and personal customer service. It's neither cheap nor easy, but you know it is smart and necessary. Now it can be made to pay its own way more quickly.

Unitech PA600 for mobile data collection

1. Custom Mobile Device Software; Sales Force Automation (SFA) Software From ACE Inc