Credit Card Payment IVR software

Credit Card Payment IVR
Reduce risk of credit card fraud at your call-centre and provide your customers with greater security and any time transaction capability.

Worried about credit card fraud at your call centre? Considering a more convenient credit card payment option for your customers than their visiting your outlet? Contarra Systems, in association with Phonon launches the Automated Payment Collection IVR that allows you to collect credit card payments from your customers without your agents coming to know the credit-card details.

Even in the most secure and process driven customer service operations, it just takes a few seconds, by just one bad employee to misuse the credit card details of your customer. The fall-out of this is not only in terms of the financial and legal risks and liabilities, but more importantly on the adverse impact such an event has on your carefully built brand. Our Automated Payment Collection IVR gives your customers much-needed security to comfortably transact with you on the phone and receives credit card details from the customer in the form of touch-tone (DTMF) inputs, which cannot be deciphered by the ear of your customer services agent.

Our Automated Credit Card Payment Collection IVR integrates with your existing telecom infrastructure and payment gateways such as ITZ Cash, ICICI Payseal, BillJunction, BillDesk etc.