Call Center Solution software

An ideal communications solution fornext-generation contact centers that need advance functionality. Withtop-of-the-line capabilities - the ACD (Automatic Call Distributor),IVR (Interactive Voice Response), IP-PBX, Predictive Dialer, UnifiedMessaging, IP Office, Voice Logger, Quality Monitoring, CTI, CRM andReporting, the solution offers a host of features such as intelligentrouting, self-service, rule-based dialing, unified messaging, presencemanagement, remote agent access, dynamic queuing, robust leadmanagement, Quality Monitoring, Unified messaging, Call Presence,Reporting and Analytics.

An all-in-one Contact Center Software with hi-end capabilities for inbound, outbound and blended processes of large call centers