manage Assets software

The manageAssets system offers you flexibility, scalability and expandability in various technology areas that you might be using or you intend to use after implementing manageAssets. The most important technical aspect we would like to share with you is that the architecture or technology platform or operating system should never be a problem when you decide to start using this product.

Technical Specification

A complete transaction history is maintained as assets are moved around, status levels changed or assets are reassigned to different end users. In the same way, all the incident-driven complaints and their actions are also maintained in a history for future reference and review.

The most important need in large organizations is that right information reaching right person about the problems reported by the user groups and about the assets they are utilizing. Bring out this relevant information to the IT Managers and Asset Managers in the shortest possible way would be the first step in resolving the real problem. Through manage assets, one can implement and integrate SMS based as well as email based alerts.

Transaction History:

The most delightful feature most of the users get relieved with manage Assets is that it is capable of sending email messages and alerts on SLA and IMAC requests and status changes to various user groups right from the end-user to the helpdesk, engineer, it manager, operations head and external vendors.

SMS and Email based alerts:

Manage Assets helps you to get user ratings on complaint resolutions and in turn gives you user-driven rating on engineer performance and process performance.

Asset Movement and Complaint Alerts:

You can build a knowledge base of articles and information relevant to frequent requests. Operators can retrieve a variety of information from the knowledge base, including call scripts, phone numbers, external URLs and documents, SLA/ IMAC reports, supplier details etc.

Compliant Review and Rating:

Manage assets has a very powerful add-on feature for maintaining Annual Maintenance Contracts and other on-call support contracts. Also you can maintain equipments mapped against these contracts along with validity, value and other relevant details against each contract. System has the required mechanisms to trigger off renewal and expiry alerts for AMCs and contracts.

Knowledge Management:

Through manage assets you can maintain the list of suppliers, their work orders and invoices. You also have a great flexibility of maintaining and mapping all the equipments against a supplier, work order and in turn to an invoice. At any point of time, you have order-to-invoice life cycle tracked against all the IT assets present within your organization.

Contracts Management:

Based on the ITIL recommendations, the manage assets offers you the end-to-end IMAC complaint management along with tracking of the approval process, scheduling, assignment and monitoring of them. The incident logged under the SLA complaint type can selectively be moved into IMAC group by the administrator or the service engineer on identifying the need for one of the Install, Add, Move or Change requests.

Suppliers Management:

Incident Management:

When the caller requests a service or an action of some kind, the help desk administrator / coordinator can use the New Complaint function to create a new complaint or to link to an existing complaint in manage assets.  The helpdesk administrator selects an equipment asset and a service problem code and can refer to a knowledge base article to collect the information needed for the complaint before assignment. By creating a complaint while the caller is on the phone, the operator ensures the right information is captured and can submit the complaint quickly.

The initiating step in implementing our solution would be to identify and capture all your existing IT assets into the Asset Catalog. All the assets need to be mapped under a location hierarchy like location, sub-location, sub-sub-location and a desk location. You could map and track your assets by location, asset type, asset value range, date of purchase, etc. Manage, maintain track the assets and asset groups by location, sub-location or sub-sub-location, equipment type, attributes, attribute values and type of assets. Manage assets has provision through which one can track assets by the depreciated value at any point in time.

Complaint Management:

Asset Tracking:

From providing a platform to start implementing your asset management procedures to reducing downtime of technicians, from ITIL based definitions and process driven SLA and IMAC management to escalations of calls to right people at right time. The following major benefits any organisation will gain by using manageAssets.

Major Features

With Manage Assets, managing your equipment and supplies becomes an automated process that will ultimately save you time and money. What makes this possible is barcode software that helps you track every last monitor, router, and computer you own. Our software is sophisticated in the way that it distinguishes between the different kinds of things that you own, but flexible and user friendly enough to adjust to the many ways you may want to use it. What exactly can it do for you?

If you work in the information technology industry you know that managing your equipment and keeping an accurate inventory of supplies can present a significant challenge. Imagine if that challenge could be met with a simple software package that allowed you to track any piece of equipment that you can tag with a barcode label.

Benefits

By implementing manage assets, it shall provide transparency in flow and end-user group satisfaction for the over all benefit of the users and business.

Manage assets is a software that has the ability to manage, maintain, and track assets, such as CPU, monitors keyboards, UPS, printers, Scanners, pen drives, hard disk drives from purchase to disposal and to use asset data to operate more efficiently and make better business decisions.

Integrated IT Asset Tracking, Complaints, Suppliers, Order & Contract Management, Knowledge Management and SMS / Email Alerts.