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Softphone software

Product Details

Softphone is an optional module of iMind CRM to enhance call agent with a screen pop. This helps to reduce time that call agent need to search customer data to identify a caller. In addition, it makes better impression to customer by greeting customer name with customer profile on agent's screen. For a call center which using IVR system, Softphone can get a IVR menu that caller choose as well as IVR data like customer code.

Softphone Features :
Control phone operation like answer, dial, transfer, conference, break, wrap up, etc.
Make a screen pop by use caller id (phone number) from IVR to search customer profile from a database
Show call queue to aware agents how many calls are waiting in queue
Easy specify reason when make a break; no need to enter reason code on a hard phone
No more human error when transfer/dial a call by using an address book instead of remember many phone extensions in head


Softphone main screen
   

Control phone operation like answer, dial, transfer, conference, break, wrap up, etc.

  • Type:Book

Intelligent Business Software Solution (Thailand) Co., Ltd.

  • Country:Thailand
  • telephone:66-66 0-2234-1008-9
Type: Book

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