Softphone software

Softphone is an optional module of iMind CRM to enhance call agent with a screen pop. This helps to reduce time that call agent need to search customer data to identify a caller. In addition, it makes better impression to customer by greeting customer name with customer profile on agent's screen. For a call center which using IVR system, Softphone can get a IVR menu that caller choose as well as IVR data like customer code.

Softphone Features :
Control phone operation like answer, dial, transfer, conference, break, wrap up, etc.
Make a screen pop by use caller id (phone number) from IVR to search customer profile from a database
Show call queue to aware agents how many calls are waiting in queue
Easy specify reason when make a break; no need to enter reason code on a hard phone
No more human error when transfer/dial a call by using an address book instead of remember many phone extensions in head


Softphone main screen
   

Control phone operation like answer, dial, transfer, conference, break, wrap up, etc.

  • Type:Book
  • Country:Thailand
  • telephone:66-66 0-2234-1008-9
Type: Book
*Your name:
*Your Email:
*To:Intelligent Business Software Solution (Thailand) Co., Ltd.
*Subject:
*Message:
Enter between 20 to 3,000 characters. English only.     Characters Remaining: 0 / 3000
*Enter the secure code shown below Mfrbee security Image      Reload Image

We do inquire for you , please wait ...

Optional Platform/Software for DS.X

Remote Command and O&M Platform is based on B/S structure and designed to manage DSII/DSIII Device and monitor the system health in real-time, with web-KVM and video wall management features for remote command and control. DS/X User Logs Software is another optional software ...

Come From Guangdong AVCiT Technology Holding Co., Ltd.

IT Shaala Java Fullstack | Python Fullstack | Software Testing | Placement | Data Science | MERN Stack | MEAN Stack

IT Shaala Java Fullstack | Python Fullstack | Software Testing | Placement | Data Science | MERN Stack | MEAN Stack IT Shaala is a leading educational institute in Pune, specializing in IT Language courses. With a focus on Java Fullstack, Python Fullstack, Software Testing, ...

Come From IT Shaala Pune

S2C Prototyping Software Prodigy Player Pro

Prodigy Player Pro Prodigy Player Pro is a rapid prototyping software that works with the FPGA-based prototyping platforms from S2C. Prodigy Player Pro plays three roles in speeding your development process - it configures the prototype, runs remote system management and ...

Come From S2C Limited