QBCon Query Desk issue tracking Software

Should your company be subject to travel logbooks and call-out fees, then Time Sheet Management is the answer.  Travel kilometres and time travelled can be captured to ensure that this valuable information is safe and secure.  The loss of call-out and travel records can have an amplified negative effect on any organisations bottom line.  Make sure that you bill your customers at the correct rates and distances to increase your profitability.

This software application helps you to monitor time within your organisation to ensure that valuable Time is managed and allocated properly, because time is money.  The Time Sheet Management Module maintains public holidays and can be reconciled to your specific company schedule for your convenience.

Time Sheet Management is a software application that is used for time reporting, project tracking and client billing.  It is a stand-alone package or it can be interfaced with the above-mentioned QueryDesk system. 

A wide variety of issue reports help you to improve issue resolution and issue turn around time.  Knowing how long and which actions were taken to resolve an issue ensures that you establish exactly which areas of issue resolution can be adapted and improved.  Advanced reporting assists in the improvement of managerial actions, for optimal resource application and increased profitability.

QBCon Query Desk ensures that issues are not forgotten or lost.  This means that all your clients can experience five star service.

While the issue is being resolved, the customer can view their issue status online.  They can track where, with whom and at which stage their logged issue is in the issue path.  This function gives your customer piece of mind and assures them that their issue is being attended to.  Customer issue tracking helps you to provide your customers with the best possible service to retain them in the long run.

Whenever an employee goes on leave their specific tasks can be assigned to another employee.  This means that employees can take leave without unnecessary customer service and issue resolution delays.

If integrated with the Time Sheet module mentioned below, time can be allocated to logged issues, which means that mangers can see the time spent on each issue and task.  Knowing how long it took for each issue to complete the issue path will identify problem areas that will help you to improve the service that you provide to you customers.

The issue path is a route, which the customer issue has to follow in order to be resolved effectively.  Each employee that is specified in this specific issue path can add comments and attach documents to the issue in order for the next employee in the path to see the actions and comments of the previous employee.  Employees can thereby only see issues assigned to them.  Issue notifications and progress can be sent from the employee via e-mail to the customer or manager, which allows them to monitor the resolution progress.

Customer calls of enquiry, complaint and general requests can be logged on the Query Desk system as a customer issue.  As soon as the issue is logged unto the system your customer receives a request number and an automatic e-mail confirmation that their request has been logged.  The customer issue is then placed in a pre-defined issue path, which can be configured to support the business requirements, (escalations etc.) and can be as simple or as complicated as required.

QBCons Query Desk is a user-friendly web-based customer issue tracking software application that eases communication, tracking and reporting of problems, customer complaints and enquiries.

QBCon Query Desk