Intervoice IVR software

Intervoice IVR features

Ninzi-Connect
Ninzi-Connect consultants draw on more than ten years experience of deploying voice interaction systems to assist companies that are using the Intervoice platform to build functionality and personality into their voice systems in order to enhance the customer interaction experience and project their company image.

Other self-service solutions we have implemented include full service banking, flight information and cellular phone renewals, among others.

A system could programmed to inform customers about service outages and how long they are expected to last without having to tie up valuable agent time passing this repetitive information to callers phoning in. Using the remote capabilities of the system, the administrator could implement such a message without having to be present in the call centre.

In response to a customer enquiry the system can be programmed to search through a list of products and descriptions and look for specific information based on the customers responses to questions such as item size and colour, how much they want to spend and in which area are they located.

Customer deployments
Intervoice deployments enable companies to provide their customers with safe and controlled real-time access to information such as account balances, stock levels, delivery dates, special offers, discounts, pricing, events, promotions and share prices.

Remote facilities allow administrators with appropriate security privileges to change menu options, insert standard messages and create new messages and information remotely using a normal telephone.

The ability to automate the process of handling repetitive queries and requests for information enables companies to free-up staff to carry out more productive tasks.

Intervoice IVR can be programmed to interact with customers using CLI (caller identification), speaker verification, text-to-speech and speech recognition with CTI (Computer Telephony Integration) to further enhance call handling efficiency and quality of customer service.

Typical uses include caller identification, call routing and escalation, responding to queries that involve looking up information in back-office systems, giving customers feedback on the progress of a call and total automation of a customer process such as telephone banking.

Main features
The Intervoice platform enables companies to automate all or part of the customer telephone interaction process using simple touch-tone selection or two-way voice interaction.

Intervoice is the worlds largest independent supplier of Interactive Voice Response (IVR) systems with over 23,000 systems offering customer self-service and automated voice response solutions deployed since 1983 and is used by over 4,000 financial institutions in the USA alone.

Intervoice IVR

Intervoice IVR
Intervoice is the world's largest independent supplier