eHelpdesk System
Product Details
Supported Browsers
* Internet Explorer 6.0 and above
* Netscape 6.0 and above
* Mozilla Firefox 5.0 and above
Windows Client Computer Operating System
* Windows 98
* Windows 2000
* Windows XP
Requirements:
* 128 MB memory
* 500 MHz Pentium or higher
Platform
* Language: PHP
* Database: MySQL
Web Server Microsoft IIS Version 4.0 or higher
* 512 MB RAM
* Pentium III 600 MHz or higher
* 5 GB Free disk space
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Features
- eHelpdesk tracks the entire history of incidents from creation to closure with complete audit trails Workflow-enabled email management - Automatic route employee email to appropriate support staff and track the entire correspondance history. Complete incident workflow - Automatically assign new issues to the most appropriate person based on their skills and workload, then trigger automatic notifications when issues are overdue. Build-in reports and analysis - Dynamic reports generation with presentation quality reports and graphs. Integrated asset management - Link support incidents and employee with assets, and track each assets ownership and operation history. Knowledge Management - Complete knowledge base management helps your support team to reduce repetitive support tasks and empowers users to find answers by themselves. Benefits - All support incidents and emails are tracked from submission to resolution, workloads can be easily balanced, workflow rules are enforced and overdue or stagnant incidents can be auto escalated. Employees are productive - Employee can access the web portal any time and anywhere to submit new request, check their incident status, resolved many of their own issues by searching the knowledge base. The satisfaction survey guarantees voices are being heard. Employees enjoy higher morale and productivity. IT support costs are reduced - With the workload properly balanced, the support cost can be reduced significantly. Identify and remove bottlenecks to further improve support effectiveness. Management is informed - Management can easily gauge the support teams performance and find out the areas that cause most of the problems so they can be addressed. screen shot |
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System Requirement
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Helpdesk is the high-end and configurable solution for optimizing every aspect of your IT service support and
- Type:Networking & Server
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