Call Centre Solution

An important means of increasing productivity and profitability within your company is the implementation of an automatic call distribution (ACD) system. Particularly in those companies that have a high volume of incoming telephone calls, economic success is heavily dependent on how quickly a customer can get in touch with you, for example to make a reservation or to place an order. Telephone contact with customers is therefore a top priority.In many cases a high volume of incoming telephone calls results in a percentage of those calls being either not answered or receiving a busy signal. With the use of an ACD system, these calls can instead be queued and allocated to agents as they become available.The use of ACD systems thus increases the number of calls accepted, ensures that resources are better utilized, and can provide real-time and detailed statistics for optimising customer services.