InfoCentrix Mobility software

InfoCentrix Mobility is an InfoCentrix PowerSupervisor enabled application that has been derived from the InfoCentrix 3.0 Multimedia Contact Center suite. In essence the application has been redefined to show just the vital information that fits on the pocket PC. This means you can maintain contact center control even though you are away from the contact center location. All the vital information that managers normally need to view on the InfoCentrix PowerSupervisor desktop application is viewable on the mobile device. The InfoCentrix Mobility application can be kept on real-time updates as it refreshes automatically to deliver real-time contact center information. Maintain complete oversight of the entire contact center 24x7 even while on your way, any where at any time. The General Packet Radio Service (GPRS) technology that is available on O2 Pocket PC makes this possible.Personal Contact Center AssistantA device that acts like your contact center assistant with the PowerSupervisor function to alert you if your contact center needs attention. Depending on your pre-set parameters, you can have the InfoCentrix Mobility alert you at your request. During a large amount of abandoned calls, out of range SLA or during large amounts of calls waiting, your personal assistant will prompt you to take action and pay attention to the issue. CommunicateContact center communication tool is built upon the device that gives managers the option to communicate to the agent without having to make a call. The mobile manager can simply select the agent's name on screen to send SMS, Email or Chat messages to the agent thus not interrupt the agent during a call. The chat option allows the manager to send a message to the agent's personal computer thus improving internal communication. Manage AnywhereInfoCentrix Mobility can simply link up to your contact center remotely to perform various tasks: remotely prompt the contact center to record agent's conversation, change agent's category i.e. training or best performer. Maintain and manage your workforce and set your agent's work schedule or training schedule anywhere. The mobile manager can also easily update existing post-it or sync with the contact center desktop or update contact center billboard.