Voiscore software

Certification: AVAYA compliant tested

-AVAYA, CISCO, LG-Nortel,Alcatel

Developer partners

-Statistics (saving data to Excel file or GIF files)

                  report serch

                  edit/ create

                  reported-these forms are sources for statistics

                  sharing

                  scored

                  save uncompleted evaluation form

-Evaluation: calls or agents to be scored

-Mornitoring (real time mornitoring)

-Evaluation system

Voiscore include:

Voiscore software enable users to objectively analyze calls and keep a complete and accurate record of performance as well as other issues discussed at a session. Many aspects of performance can be accessed comparing the performance of individual egents, teams or the center as a whole. Comprehensive performance reports can be accessed at any time and voiscore also includes powerful community notice boards, schedules and statistics. Ecidence from call centers shows that there is a direct relationship between the frequency of evaluation and training and performance.

Voiscore is an advanced web based call quality analysis package to help improve agent performance and skills