Bizoft Customer Voice Software

Manycompanies work hard to successfully market and sell their products andservices. Increasingly, they are focusing training and resources onattracting new customers. But, if it costs six times more to attract anew customer than it does to keep an old one, why, then, do so manycompanies continue to lose so many of these same customers they workedso hard to get in the first place Morecustomers (42%) leave because of 'indifference' on the part of thecompany than for any other reason. Not bad product, not bad experience,just simple indifference. "Once they got my business, they didn'tcare." Making customers feel that you are sincerely glad to hear fromthem is not just smart business today, it could be critical. Thesoftware is made up of the following modules:

Guest Link Moduleseeks to enhance ownership and accountability levels amongst the teammembers on the line of service delivery to your customers. Having adedicated team to track all guest requests/complaints to completiongoes along way in making your customers feel appreciated.

Guest Relations Modulewas designed for the silent customers who will never complain. Themodule makes it very easy for the Guest Relations Team to solicitfeedback fromthe customers by asking pre-set questions at random on daily basis. Theanswers will be rated at a click of a button, thus providing anopportunity to know what the potentially silent customer thinks aboutyour services.

General Comments Modulewill enable members of your team to log in observations and suggestionsattributed to any department that would impact on guest servicedelivery.

Report Generationhas never been so easy. With Bizoft Customer Voice, you can sort andgenerate numerous reports using different criteria. The system isloaded with very effective escalation features to ensure thatevery request/complaint or adverse guest comments are attended to ontime. The busy executive who wishes to have a glance at how hiscustomers are being treated has access to a dashboard which displays daily, monthly and yearly Key Performance indicators in graphic formats for faster interpretation of status.

Boost your Guest Loyalty and spend less in marketing

Best Hotel Guest Relationship Management software. Enables user to address guest needs and also allow guests to rate services.