InterDialog IVR Software

Provides customer data like Invoice No., Billed Amount, Trouble Ticket based on CLI identification by the callers

No. Of IVR ports can be equivalent to the incoming voice channels to provide non-blocking facility and is upgradeable to maximum number so desired

System keeps a log of all voice messages senders, receivers date and time etc for reporting purpose

Voice Mail requests can be retrieved and played back at any time from agents voice mailboxes or via their desktops

Provides Voice Mail there by providing calling customers the choice to leave their requests e.g. Call back requests in times of long time queuing etc

Can be used for recording, storing, playing and distributing phone messages to agents and /or group.  Voice Messages can be attached as e-mail messages and routed to agents/ users.

Captures customers dialing details and presents them to ACD or CTI directly to make routing of calls easier by identifying the calls, i.e. by identifying the customers from DNIS, CLI, ANI or internal Calls

Routes the call to the appropriate ACD group e.g. enquiries, new schemes, technical support, etc.

It provides user defined rule based routing e.g. IVR can automatically play customer defined options based on the data captured (CLI) or entered by the subscriber

Answering the inbound calls using multilingual /multilevel option as per requirement of the process.

The INTERDIALOG IVR provides for 

InterDialog IVRS is a comprehensive Multi Tiered, Interactive Voice Response Solution