LEAST COST ROUTING

Unified messaging is an integrated solution permitting a single point of access for Voice, Fax and E Mail from various communication terminal devices e.g. telephone, desk PC, web browser via the internet etc. This greatly improves efficiency and employee productivity by directing the various messaging types directly to the intended destination.

Typical shortcomings:

In the hands of the uninitiated it can turn into a disastrous experience and a source of irritation to potential clients.

Call centres are designed to handle high volumes of incoming traffic in an efficient and user friendly manner e.g. reservations, orders etc. It can also serve as a company image builder.

It is a well known fact that calls from PBX extensions to cell phone users are undertaken at a premium. Least Cost Routing is available to route such calls in totality via the cell network. This also applies to certain categories of trunk calls.

This gateway enables the dispatch of SMS messages to cell phone users from a repertoire of numbers. These calls are routed via the cell phone network thus generating major savings compared to fixed line switching.

A monthly budget per extension is a very effective method to control telephone costs. A Web Interface is now available enabling extensions users to monitor their own costs on an individual basis.

It is not generally realised that a PBX network is supported from several data bases. The function of a Network Management System is to create a single point of entry to update all these common data bases. This can be of immense help and a time saver for the Network Manager.

The telephone account, if correctly analysed, can be used to greater advantage. Typical indicators are: over or under utilisation of exchange lines, calls to cell phone users, availability of exchange lines for incoming callers etc. A quick scan by a person with a trained eye is necessary. Guard against automatic certification for payment.

Certifying a telephone account for payment can become a major frustration. At that stage the damage is done but not too late to take counter action.

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