Sell our advantage @Philippines

CORE provides a comprehensive suite of Application Services that covers the following:

Planning and Analysis

The target system is inspected and a detailed system implementation plan is created. The plan will consider hardware, software and staffing requirements that will ensure the success of the system implementation.

Installation

In this phase of project implementation, application software is installed and tested on client's computers. Optionally, firewall and Virtual Private Network (VPN) software are also installed enabling secure and fast connection to the Client's Local Area Network (LAN).

Database Buildup

Once the application software is in place, database buildup will commence. Historical information is checked, reformatted and then uploaded to the new system. To ensure accuracy of information uploaded to the system, reports generated from the new system are cross checked with reports generated from the old system.

Application Training

Training of staff using Application Services is usually done concurrently with Database Buildup. This gradual introduction into the system spread over a longer period allowing service users to properly assimilate training.

Technical Support

Our competent staff are on-call to quickly resolve issues either by telephone, remote control software or electronic mail. At CORE, we assign a support staff per Application Service to respond to client needs.

Customization

Unconsumed technical support man-hours are exhausted to customize system features allowing to create continuous production without additional cost.

Issue Management

The web-based Issue Management System or IMS is a service unique to Core. This product service allows clients to log issues on-line. Immediately technical support staff in turn receives email and SMS notification. Once issues are resolved, creators receive a notification containing details of how the problem was resolved.